Examples of customers using automation to respond to drastic shifts in demand
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The solution for digital banking transformation requires data science with AI and RPA for prediction and to take proactive measures before the issues reach the customers.
Automation helps the booking department at a large automotive company receives the invoices in form of digital documents during the COVID-19 pandemic.
Automating the Internet data usage alert provides the RM Education Solutions India employees with a quick Internet connection.
The State Authorities team wanted to have a quick process automation in place where the COVID-19 patient testing data would be downloaded from the National Authority portal and then collated on the State Govt. portal to the database almost real-time.
The District Authorities team wanted to have a quick process automation in place where the alert for people reporting symptoms to the contact center team, could be raised to the concerned healthcare team in an automated manner at the earliest.
An attended robot has been implemented to take a report of current workers from SAP SuccessFactors, classify them, and enter the information in the government website to obtain passes for around 12,000 workers.
On March 18th, 2020, the Government of Romania issued a Government Emergency Ordinance instating unemployment benefits to support the citizens whose jobs and income have been affected by the state of emergency caused by the COVID-19 crisis. See how UiPath helped out.
To assist with reporting on shortages of crucial COVID-19 meds, the European Medicines Agency has created a template report to be filled in by hundreds of companies producing and marketing ICUs medicines in the EEA/EU. See how our unattended automation solution helped out.
On March 13, the Flemish Government in Belgium launched the corona nuisance premium to support Flemish companies in financial difficulty due to the global pandemic. This was addressed to approximately 600,000 entrepreneurs that are active in the region and might have been in financial distress, so a safe and rapid process was essential.
As restrictive measures loosen, it becomes the responsibility of everyone to be mindful of their surroundings and prevent the second wave of infection. Contact tracing is an effective prevention method but doing so without disrupting the privacy of citizens is a challenge.
A large NYC Hospital has over 20 healthcare administrators working to research, validate, and change the newborns' insurance ID to state-based Medicaid to ensure there is no gap in total care.
The City Municipal Authority in India needs to authorize the movement of essential services and delivery executives of various service providers around mandated curfew.
The State Health Department must regularly update data on a COVID-19 Quarantined People National Health Portal. This includes any inbound traveler who arrived in the last few months and any first-level contacts of a COVID-19 positive person.
One of the top retail companies in France is registering an imposing volume of sick leave requests across all their departments due to the COVID-19 crisis. See how automation helped them quickly solve this issue.
To contain the spread of the Coronavirus pandemic, a healthcare company is encouraging patients to sign up for telehealth services and conduct self-diagnosis.
During the COVID-19 pandemic, the quick response to requests for aid and information is vital to a local government. Due to the lack of integration across city halls, the ability for the local governments to track and respond to urgent requests is difficult.
Due to restrictions for international travel and lower passenger demand, a Dutch airline company cancelled many flights and had to arrange proper resolution for all outstanding tickets. See how automation helped.
During the coronavirus pandemic, hospitals and government authorities are receiving numerous emails related to suspect COVID-19 cases. See how one attended robot can help with this time-consuming task.
The U.S. government announced the Paycheck Protection Program (PPP) to help small businesses impacted by COVID-19. Given the 50x increase in loan applications, U.S. banks will have to process 800,000 loans over the next months.
To relieve the burden on staff, SAS created 6 automations and deployed 3 bots within 24 hours to handle high volumes of voucher refund requests, cancelations, and extend bookings.
A financial services company is getting an increased number of complaints from customers about finance challenges and concerns caused by the coronavirus pandemic.
Nearly 50,000 volunteers signed up to support national efforts to help manage the COVID-19 crisis. Manual scanning of these 50,000 application requires recourses and may become a bottleneck.
The COVID-19 pandemic has led to a significant surge in claim/loss notification for small businesses. With an estimated volume of 800-1,000 claims per day, back office operations are overwhelmed.
A large number of employees from the Group Benefit business are requesting claims as per the FMLA (Family Medical Leave Act). The insurance group receiving these claims is anticipating a surge of 300 – 400 claims per day.
A UiPath bot has been set up to keep track of the health status of the hospital’s employees. It logs details about employees who have been infected with COVID-19, the ones that need quarantine, and the ones that continue in good health.
A UiPath robot has been designed to aggregate data and issue a report several times a day. The bot logs into GIS (geographic information systems) and collects information on the buildings GSA manages across the US.
The Centers for Disease Control (CDC) is approving organizations to become a testing site (labs, Walgreens, hospitals, etc.).
At COVID-19 testing sites, test results must be logged in different systems to report to infection control and the IPC (or regional equivalent). Admin work takes nurses up to 50% of their time, and this process is especially cumbersome.
Due to COVID-19, a hygienic company has a 10x influx of orders of hand sanitizer. The team recently added 20 unattended robots to handle the volume, and they might add more robots in the coming days to continue to meeting a growing market need.
Amid a surge in online orders due to the COVID-19 outbreak, one of the biggest online retailers in the U.S. needs to add 100k full-time and part-time positions for warehouse and delivery workers, to keep up with the sudden increase in online shopping and delivery.
With reduced capacity at their contact center, a major airline is using UiPath to allow agents to pull data faster by using attended automations, UiPath Forms, and back-office automations.
A major airline can use attended and unattended automations within finance & accounting, supply chain, HR, and IT ops to ensure business continuity with fewer employees and improved process efficiency.
Global markets have experienced a major spike in trading volumes as a result of the COVID-19 pandemic. For example, the S&P 500 has seen an average daily volume increase of around 300% over the prior month, with some extreme volume days approaching upwards of a 600% increase in volume.
In the midst of COVID-19, employers need to keep tabs on their employees' health. Health screenings can help keep track of employee health and well-being. This is an important function of most customer so business continuity plans.
UiPath created a robot that scraps multiple data sources online and creates customized content based on where you're located. The robot then compiles the data into a daily report and brings you the latest updates, help guide on getting tested, and other fact-based helpful resources.
A leading contender for development of a COVID-19 vaccine is in discussions about automating clinical testing data entry across systems and teams with RPA.
A publicly funded healthcare system in Europe is building an audit robot to survey claims data. This should help people to get a more immediate and clear view of their eligibility to access insurance money for their blood test.
A web-based solution was implemented for customers to view policy information, make changes, submit claims, and speak to an agent in real time if they require further assistance.
A UiPath partner built a solution for its Government customers that sends out a daily or weekly survey with questions on health, social distancing and travel. The survey responses are reduced into a risk score that helps make the decision on whether a person can work from an office or not.
The massive spread of the COVID-19 virus has reduced the number of people making physical contact with bank agents. Banks now have to adopt more digital services and solutions to continue serving their customers.
In the past few weeks, an insurance company has experienced a huge volume increase due to the COVID-19 situation. See how their teams can now serve their customers remotely, with the help of automation.
A healthcare provider experienced backlogs which forced additional working hours and collateral changes. See how automation improved everything after only 3 days.
French companies must complete government mandated forms justifying why all employees who cannot work from home need to come to work, or travel as part of work. Companies are struggling to complete forms in a timely manner as each form requires up to 12 fields of data, a hand-written signature and a company stamp. Read how RPA fixed that.
The weekly number of food stamp applications has nearly doubled from just a week before, by roughly 6,400 applications, and continues to grow as the crisis deepens. As demand continues to ramp up throughout this crisis, states face hefty fines for errors made during manual processing. See how automation helped speed everything up.
Facing the COVID-19 threat, a global insurance company needed to run business remotely. The company had to purchase better packages of internet bandwidth, per each employee, and do so as soon as possible to avoid delays.
A global healthcare specialized agency needed to analyze all incoming COVID-19 data. Information is coming in from more than 50 countries, in 5 languages, and decisions must be made based on the accuracy of the data, at the right time.
A government agency has embarked on an ambitious recruitment drive in all areas of the health service due to the COVID-19 crisis. A national call to action has been sent out to all those with Health Service experience who may be available to work and more than 24,000 people have responded. Read how automation sped up candidate validation.
An insurance company needed to equip its employees for working remotely. The process included registration for new equipment, setting up VPNs, linking up employee ID with registration numbers and many more. See how robots made everything easier.
A massive military branch has to manually collect and process a list of COVID-19 confirmed cases and then consolidate the data for reports and dashboards. Automation to the rescue!
Conquering COVID-19 is a hard-fought battle, which is still in progress in most parts of the world. Places that draw crowds, such as parks, city centers, schools, business centers, or public transport, must be monitored 24/7 to ensure a controlled flow of people returning to normalcy. Read how automation helped.
Supply chains for hospitals are buying an influx of medical supplies to meet the demand created by COVID-19. Volume is 10-20x above their normal needs, creating a strain on the procurement team, which prevents the hospital from actually being able to purchase and properly register the products.
Due to COVID-19, employees of a federal organization are forced to work from home and cannot access important monitoring tools that are blocked by a security infrastructure. See how remote work was enabled.
A healthcare provider used automation and freed up its data entry specialists to work on more activities, while also significantly reducing the time needed to predict a potential diagnosis.
60% of a large dental organization has been furloughed due to inactivity during the COVID-19 crisis. This has left critical processes unmanaged, due to manual input and personnel no longer available to execute.
A healthcare provider’s contact centers and other communication channels are at the verge of breakdown due to the high volume of incoming calls and inquiries from members concerned about COVID-19 symptoms, seeking care, as well as basic healthcare information.
